Guest Experience

Deliver service that exceeds your guests’ expectations

At Prestige, we design solutions that accompany the guest at every stage of their stay, combining comfort, autonomy, and security.

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Digital stay

Simplify the guest’s arrival and departure with a 100% digital experience. Increase operational efficiency, reduce front desk time, and improve satisfaction from the first contact.

Advance Check-in from anywhere

Guests can complete their registration before arrival from their mobile or laptop by scanning documents, signing digitally, and making payments, all via a link or QR code sent by email or WhatsApp.

Optimized for groups and multiple stays

Group check-in is up to 10 times faster by centralizing the data of all guests in a single interface, ideal for city hotels, residences, and both corporate and leisure travel.

Direct and automated communication

Send automatic reminders via WhatsApp, email, or SMS to complete check-in or make a payment, thereby increasing the digital registration rate and reducing time at the front desk.

Discover Prestige Kiosk

With Prestige Kiosk, transform a tablet into a self-service point where guests can manage their check-in and check-out autonomously: locate their reservation, generate their own keys, and add extra services.

Contactless speed

Check-in and check-out are performed in seconds, bypassing the front desk, through a guided process with intuitive animations—fully autonomous without the need for proprietary hardware.

Increased operational efficiency

Offer autonomous registration and payment to free up staff, with a scalable system configurable to your needs: activate one or multiple kiosks, with or without staff assistance, and automatically assign rooms to handle any contingency.

Revenue boost

Naturally generate additional income during check-in with options like parking, breakfast, or upgrades. Automatically detect early check-ins with customized charges and collect extras directly from the kiosk, reducing errors.

Personalization and brand experience

Reinforce your brand image from the first digital touchpoint by customizing the interface with your logo, colors, and images, including welcome videos or segmented messages.

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FAQS

What is digital check-in for hotels?

Digital check-in allows guests to register themselves quickly and securely, without having to wait in line at the front desk or interact with staff.
They can do this from a physical kiosk at the hotel or directly from their own mobile device before arriving.
With Prestige, the process is simple: the guest enters their name or reservation number, completes the legal data, and makes the payment or room charge. In a few seconds, the check-in is complete.

What are the advantages of a self-service kiosk at reception?

A check-in kiosk allows you to:
– Reduce queues and waiting times during high occupancy periods.
– Optimize staff: fewer repetitive tasks, more focus on personalized attention.
– Offer a more modern and secure contactless experience.
– Digitize processes like legal signature or key delivery, without paper or friction.
Furthermore, you can customize the welcome screen to reflect your brand identity from the first contact.

How does a digital kiosk help increase hotel revenue?

Can I customize the steps of the digital check-in?

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